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FREQUENTLY ASKED QUESTIONS

Until now OHOH has lost a lot of money on shipping internationally. As we try to keep costs down we sometimes lose a little on the shipping/packaging costs which is cool as it sucks how much international postage is for everyone. We generally post by 1st class airmail and obtain a certificate of posting every time. However,this does not provide tracking or require a signature so too often things go AWOL. This disappoints us as you guys end up waiting longer but means we also have to then cover the costs of sending more merch and covering more postage so we then lose more money.

Any orders over a value of £20 must have a signed for/tracking option. You can choose this as an upgrade in the store and it will add this to your order. This protects you and us as if you've ever tried to file a lost item form in the UK with the post office for something sent without tracking you'll know it doesn't get anywhere.

 We know postage sucks, and if we could drop the prices then we honestly would.

We keep them as fair as we can but as an independent band if those of you outside of the EU want us to play in your country then we can't keep losing money sending out merch and have to cover our costs as much as possible. We also try and throw in a thank you slip and if we have them at the time a sticker or the odd extras.

All items featured in the Winter range collection are Pre-Orders. Please note this as no orders will despatch till 28th October. This is because we are about to head out on tour and simply don't have time to do before then.

All other orders will be despatched as soon as possible as per our standard shipping guidelines found on the items listing.

All packages are sent out via Royal Mail 1st class postage, whether being delivered to the UK or internationally by Airmail*. We generally advise the following timeframes:

UK - 1 week from dispatch

EU Mainland - 3 weeks from dispatch

North America - 5 weeks from dispatch

East Asia - 6 weeks from dispatch

Australia - 6 weeks from dispatch

*Any orders over a value of £20 must have a signed for/tracking option. You can choose this as an upgrade in the store and it will add this to your order. If you forget to do this at checkout we will drop you a reminder email to add this option.

Due to the number of "missing items" queries that have been logged, we've unfortunately had to impose the policy that if you choose to not have a signed for/tracked service once it's been posted it's out of our hands. You'd need to check with your local postal service to see if they have a missing items complaints procedure. We retain proof of postage for all items if you need our assistance during your dispute.

Certainly! There's an item in our webstore called "Tracked Shipping Upgrade" - add this to your cart, then choose the appropriate country from the delivery options when prompted. The delivery charged for this item will reflect the surcharge for tracking an item to your country.

We repress more items subject to demand and other upcoming merch designs and products so we advise if you like it try and pick it up while you can.

All of the current range of merchandise was designed by Daniel Holub at Make North

Oli Duncanson does our merchandise related and tour photography - http://www.oliduncansonphotography.com/

Any queries about your order please dont hesitate to contact us at: hollowmusicltd@gmail.com

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